Open Source Support Center

No technical support available for Open Source software? Open Source software is not “enterprise-ready”?
Although these kinds of assertions are made time and time again – we are here to reassure you. This is pure nonsense!

Countless Open Source components are being used in all global companies. This is also true for many business-critical areas. Ultimately, even the largest part of our world wide web is based on Open Source software.

Our Open Source Support Center offers comprehensive technical support for a range of Open Source projects.

What is the Open Source Support Center?

Our Open Source Support Center offers you professional support for numerous Open Source projects, which are of great or even strategic importance in the IT structures of many companies.

This ensures the use of Open Source software just like proprietary, commercial software.

Take advantage of the benefits of free Open Source software. Our Open Source Support Center gives you security.

Security of investment

Are you planning a new Open Source-based infrastructure and would like to secure your investment? Then talk to us!

Even if you are using software that is free of licensing costs, the planning and establishment of your new infrastructure will still cost money. In a large project, the service segment alone can amount to a few hundred person days – already a significant investment.

Our technical support lets you secure your investment and provides the operational reliability necessary in the Enterprise environment.

Service and support contracts

Our service and support contracts take account of your individual interests and not those of investors.

We deliberately use completely different contract and price models to those of countless international software manufacturers and are proud that our fair support offers are a solid and reliable basis for long-term and successful cooperation with large national and international customers.
We also want to provide a model that is completely independent of the usual factors, such as the number of users, the number of CPUs/cores and servers used, or similar limiting factors.

Our contracts are transparent and understandable, are based on a clear price and accounting model, and offer a high level of flexibility. In addition, our service and support contracts include SLA support and all other services. This lets you cover all the Open Source components that we support in a single contract.

Experienced experts

The basis of our knowledge and our success is our employees!
Our high level of technical support is only possible thanks to the fact that a large number of very experienced Linux and Open Source developers and administrators are permanently employed by credativ®. At the same time, many of our employees also actively work on the development of various Open Source projects and therefore unquestionably have the expertise to provide this comprehensive support.

credativ GmbH employees are amongst the leading Linux and Open Source specialists in Germany and are also highly respected internationally. We are closely involved in the international Open Source scene and as a company we actively support numerous Open Source projects. When selecting our employees, their involvement in the active development of free software is a key factor.

Want to escape from the cost trap?

Is this something you are familiar with? Does the supplier of your existing proprietary software dictate the prices and rules of the game?

Many of our customers are all too familiar with this situation and have successfully freed themselves from this “vendor lock” together with our help. In addition, the use of Open Source software provides numerous other advantages:

  • No dependence on a single manufacturer
  • Security and transparency due to open source code
  • Adaptability and integration capability of the software components
  • Competitiveness by avoiding licensing costs

You benefit from our strengths

  • Free software that still comes with guaranteed service level agreements (SLA)
  • Security thanks to the constant availability of personnel and know-how (no absence due to vacation, illness, etc.)
  • Independent SLA support and services under one roof
  • Over 20 years of experience with Open Source
  • Pure service provider with no product sales
  • Direct access to our technology without first having to deal with a call center
  • Dispatching exclusively by experienced Open Source developers and administrators
  • Support exclusively by in-house permanently employed staff
  • Telephone, email, ticket system, remote service, and on-site service support
  • 24×7 support 365 days a year
  • Support model based on booked/required support hours
  • No dependence on the number of servers and CPUs used or the number of users
  • Booked hours can be flexibly used for support and services at your discretion.
  • Level 3 support often down to the source code level
  • Demand-based and flexible support contracts, transparent and clear

How do we define Open Source software?

When we talk about Open Source software we are referring to free software. Free software that can be freely used, copied, studied, modified, and distributed in compliance with the specific license.

But free does not necessarily mean “no-cost”. Richard Stallman (Founder of the free software movement) coined the phrase: “Free as in freedom, not as in free beer”. You don’t pay any licensing fees for free software, but costs for introduction, training, service, and maintenance can still arise when using free software.

Since its foundation, credativ GmbH has been committed to the idea of free software and is one of the few highly specialized companies whose services are focused exclusively on the Open Source environment operating in the world today.

PostgreSQL Competence Center

Have we piqued your interest?

Our experts will be happy to answer your specific questions and support you in choosing the right open source solution for your project.

The credativ®
Open Source Support Center

Our answers to the most frequently asked questions:

Our support is focused on the actual needs of our customers. This means that we naturally offer more support than the traditional support offered by many manufacturers. But what’s important, and this applies for any software that is operated in business-critical areas, is that the operation is appropriately secured. This is where we provide technical support at the manufacturer level with guaranteed service level agreements.
All of our employees are experienced Open Source developers and administrators. We are the replacement for missing manufacturer support, and support the entire lifecycle of your Open Source software by means of our Open Source Support Center. We provide the necessary support and all the services for your entire Open Source stack under one roof.
Our service and support contracts take account of your interests, not those of investors. We deliberately use completely different contract and price models to those of countless international software manufacturers and are proud that our fair support offers are a solid and reliable basis for long-term and successful cooperation with large national and international customers. We also want to provide a model that is completely independent of the usual factors, such as the number of users, the number of CPUs/cores and servers used or similar limiting factors. We would be pleased to discuss further details with you personally. More about the operation of our Open Source Support Centers
We guarantee it! You receive the certainty that you need. We are always there for you. Around the clock, 365 days a year. You can find more information under 24x7 support.
Don’t worry! We operate without an intervening call center. You receive direct access to our Open Source specialists. You can reach our support via central dispatching by phone, ticket system, or email. You can find more information under Availability.
Our Open Source Support Center is located in the Federal Republic of Germany and all our technical specialists are employed on a permanent basis. We provide both national and international support, in German or English as required.
Our technical support covers a range of popular Open Source projects, which are often operated in business-critical applications. You can find a selection of the projects supported by our Open Source Support Center in our software overview. More information is available under Software.
Absolutely! When a technical fault occurs, the cause needs to be determined quickly and precisely, and eliminated, or at least an initial workaround needs to be found. That’s why we offer guaranteed service level agreements for availability as well as for different response times.