Operation

One area of focus is operational support or even the complete operational takeover of operating environments based on Linux in which numerous Open Source components are operated.

Our operation services are provided by the credativ GmbH Open Source Support Center and cover all tasks required in daily operation.

Supporting services or complete operational takeover – not a problem for credativ

Our operation is always there for you and protects you against all risks. We absorb load peaks, support you in the holiday period and in cases of illness-related absenteeism.

Operation can take place within a mixed team of your and our employees, or can even be entirely taken over by credativ®. It doesn’t matter whether you operate your infrastructure in an internal or external data center, or in a cloud environment.

Depending on the requirements, we integrate the operation of your Open Source infrastructure into our operations team or provide a dedicated team for you. You decide whether you want us to support your own team or whether you want us to take over the entire operation for you.

For example, our daily activities include:

  • Administration
  • Software management
  • Patch management
  • Packaging
  • Deployments
  • Security services
  • Monitoring

Why you should rely on credativ!

There are many good reasons to choose our support!

  • Absorb load peaks and respond flexibly
  • No loss of personnel due to illness
  • Focus on your core business
  • Numerous different competencies are constantly available
  • Always the latest know-how
  • Direct support by leading German Linux and Open Source specialists
  • Long-standing operating experience
  • Knowledge transfer to your team via workshops and training sessions
  • Administration and developer competencies from a single source
  • Flexible contract models individually tailored to your company
  • Combined operational and support services, incl. 24×7 support
  • Project support and consulting service
  • Hosting and data center services

We would naturally also be pleased to present all of the benefits to you in a face-to-face meeting. Our credativ® experts are always happy to help. We look forward to receiving your inquiry!

Open Source Support Center
PostgreSQL Competence Center

Have we piqued your interest?

Our experts will be happy to answer your specific questions and support you in choosing the right open source solution for your project.

The credativ®
Open Source Support Center

Our answers to the most frequently asked questions:

Our support is focused on the actual needs of our customers. This means that we naturally offer more support than the traditional support offered by many manufacturers. But what’s important, and this applies for any software that is operated in business-critical areas, is that the operation is appropriately secured. This is where we provide technical support at the manufacturer level with guaranteed service level agreements.
All of our employees are experienced Open Source developers and administrators. We are the replacement for missing manufacturer support, and support the entire lifecycle of your Open Source software by means of our Open Source Support Center. We provide the necessary support and all the services for your entire Open Source stack under one roof.
Our service and support contracts take account of your interests, not those of investors. We deliberately use completely different contract and price models to those of countless international software manufacturers and are proud that our fair support offers are a solid and reliable basis for long-term and successful cooperation with large national and international customers. We also want to provide a model that is completely independent of the usual factors, such as the number of users, the number of CPUs/cores and servers used or similar limiting factors. We would be pleased to discuss further details with you personally. More about the operation of our Open Source Support Centers
We guarantee it! You receive the certainty that you need. We are always there for you. Around the clock, 365 days a year. You can find more information under 24x7 support.
Don’t worry! We operate without an intervening call center. You receive direct access to our Open Source specialists. You can reach our support via central dispatching by phone, ticket system, or email. You can find more information under Availability.
Our Open Source Support Center is located in the Federal Republic of Germany and all our technical specialists are employed on a permanent basis. We provide both national and international support, in German or English as required.
Our technical support covers a range of popular Open Source projects, which are often operated in business-critical applications. You can find a selection of the projects supported by our Open Source Support Center in our software overview. More information is available under Software.
Absolutely! When a technical fault occurs, the cause needs to be determined quickly and precisely, and eliminated, or at least an initial workaround needs to be found. That’s why we offer guaranteed service level agreements for availability as well as for different response times.