Availability

Are you after a technical expert who is familiar with all popular Open Source projects in the area of infrastructure, who never gets sick, doesn’t need any vacation, and is always there for you?

This type of employee might be quite difficult to find.

The credativ experts are always there for you!

But as a large team, we can offer you uninterrupted service! A key advantage for you is our excellent availability. Our support is always there for you. 365 days a year and around the clock.

We work without an upstream call center, giving you direct access to our Open Source specialists. To ensure the high availability of our Open Source Support Center in the Federal Republic of Germany, we make sure that all our technical specialists are in permanent employment with us. Our support is provided nationwide and internationally in either German or English.

You can reach our support via central dispatching by phone, ticket system, or email, ensuring you always benefit from the best availability. Any necessary access to your technical systems is carried out exclusively via secure remote connections, but of course, we also support you directly on-site.

As a special service for our customers calling from Germany, we offer a toll-free number. Additionally, this option increases your accessibility, as you alternatively receive a landline number from Germany should you be unable to call the national 0800 number.

24×7 availability

Customers who have booked our 24×7 support receive a separate landline number as well as an 0800 number, which you can use to reach the on-call technician and thus benefit from continuous availability. Our 24×7 on-call service consists of several specialists, including for Linux infrastructure, Open Source databases such as PostgreSQL, or Proxmox VE, for example.

The security of your data is our top priority

Data protection in the sense of the GDPR and confidentiality are a matter of course for us and part of our daily practice. Regarding your accessibility, our own data protection officer is available at any time as a contact person for all questions concerning data protection.

Open Source Support Center
PostgreSQL® Competence Center

Have we piqued your interest?

Our experts will be happy to answer your specific questions and support you in choosing the right open source solution for your project.

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The credativ®
Open Source Support Center

Our answers to the most frequently asked questions:

Our support is focused on the actual needs of our customers. This means that we naturally offer more support than the traditional support offered by many manufacturers. But what’s important, and this applies for any software that is operated in business-critical areas, is that the operation is appropriately secured. This is where we provide technical support at the manufacturer level with guaranteed service level agreements.
All of our employees are experienced Open Source developers and administrators. We are the replacement for missing manufacturer support, and support the entire lifecycle of your Open Source software by means of our Open Source Support Center. We provide the necessary support and all the services for your entire Open Source stack under one roof.
Our service and support contracts take account of your interests, not those of investors. We deliberately use completely different contract and price models to those of countless international software manufacturers and are proud that our fair support offers are a solid and reliable basis for long-term and successful cooperation with large national and international customers. We also want to provide a model that is completely independent of the usual factors, such as the number of users, the number of CPUs/cores and servers used or similar limiting factors. We would be pleased to discuss further details with you personally. More about the operation of our Open Source Support Centers
We guarantee it! You receive the certainty that you need. We are always there for you. Around the clock, 365 days a year. You can find more information under 24x7 support.
Don’t worry! We operate without an intervening call center. You receive direct access to our Open Source specialists. You can reach our support via central dispatching by phone, ticket system, or email. You can find more information under Availability.
Our Open Source Support Center is located in the Federal Republic of Germany and all our technical specialists are employed on a permanent basis. We provide both national and international support, in German or English as required.
Our technical support covers a range of popular Open Source projects, which are often operated in business-critical applications. You can find a selection of the projects supported by our Open Source Support Center in our software overview. More information is available under Software.
Absolutely! When a technical fault occurs, the cause needs to be determined quickly and precisely, and eliminated, or at least an initial workaround needs to be found. That’s why we offer guaranteed service level agreements for availability as well as for different response times.