What distinguishes credativ® support from the support provided by conventional, proprietary products?
In our opinion, a key point of difference is the fact that we deliberately do not distinguish between support in terms of “break-fix support” and “how-to support”. Our support is always available to you, even if you just have a simple question for us. No topic is unimportant and none of your questions will remain unanswered!
You can reach us by phone, our ticket system, and by email – upon request, around the clock, 365 days a year.
Integrated problem-solving and proximity to the customer
We believe it’s important to consider your entire Open Source software stack. So we are an unashamed advocate of pursuing an integrated approach. We are focused on solving your problems. We don’t play “ping pong” by shifting responsibilities back and forth.
Another very important point in our service and support model is the direct, personal contact with our technical employees. We have deliberately done away with the use of an upstream call center and provide technical contacts who actually understand you and your requirements.
Fair, transparent and clear – credativ service and support
Our service and support contracts also include another highlight that is particularly appreciated by many of our customers. As part of a single service and support contract with guaranteed service level agreements we offer you comprehensive security for all Open Source projects that are supported by credativ®. In contrast to the standard support conditions offered by renowned manufacturers of proprietary software, credativ® provides support completely independent of the number of Open Source projects used. Dependencies on the number of users, CPUs, cores, etc., also don’t exist.
Our support model is fair, transparent and clear. Out support staff is also available for all other credativ® services where required.
We offer you more than mere insurance. We give you guaranteed performance. Get in touch and find out for yourself!
Open Source Support Center
Our answers to the most frequently asked questions: