Update services

My systems are running – what now?

Regular maintenance is absolutely essential in order to ensure the integrity, stability, and security of my Open Source infrastructure.

A structured and, ideally, also automated update process is a key element in this respect.

Patch management

A core component of current software maintenance is continuous patch management. In the simplest case, only the updates of an operating system or a Linux distribution in use are installed. However, it is often the case that, at the customer’s request, modified packages with patches for troubleshooting or to close security gaps need to be created and rolled out across the systems. The package building and roll-out of these packages can take place automatically, semi-automatically, or even manually as desired.

But the creation and use of the patches on a possibly older or modified version of software that is already in use always requires the qualified work of an experienced specialist.

Security management

Is the software used appropriately configured? Are the right firewall rules in place?

These are questions that need to be asked not just when setting up a system, but need to be constantly reviewed. Nothing changes faster than a company’s growing IT infrastructure.

The software used is subject to constant change with every patch, bug fix, or security update. Even the constantly changing user requirements of the software lead to regular changes. The operation of a complex infrastructure therefore requires a resilient and adaptable security management concept.

Our Open Source specialists are here to provide all the support you might need when facing this challenge.

Upgrade services

If your operating system, application, database, or other software components run out of support from the developer team or the relevant distribution, we can naturally also support you with the pending migration or the necessary upgrade.

This support can range from the simple installation of new versions and the adjustment of the configurations in the new versions through to the migration of the system’s data to a new hardware or virtualized machines. It depends heavily on the systems to be updated. Our specialists will help minimize any downtimes or prevent these entirely where possible.

Backport services and LTS

Does your operating system or Linux distribution not offer the package in the right version? That’s not a problem for us.

credativ® offers you a backport service for integrating new software packages into your distribution.

The same applies for older software packages that are no longer maintained by the distribution. For a certain period, our specialists can generally also successfully close security gaps in older versions based on the versions that are still being maintained. We can also provide this service for sub-aspects of a Linux distribution where necessary, so that you can reliably operate your servers for an extended period, until the following upgrade to a higher major version.

However, these options have certain natural and economic limits, as this process becomes ever more laborious the more the desired old version and the version currently maintained by the developers diverge. There is also an increasing probability that unidentified security gaps in the old version will not be found, as the code in the current version is revised for other reasons.

Upon request, we can naturally also provide all of these services as part of our service and support contracts. Ask us for an example!

Open Source Support Center
PostgreSQL Competence Center

Have we piqued your interest?

Our experts will be happy to answer your specific questions and support you in choosing the right open source solution for your project.

The credativ®
Open Source Support Center

Our answers to the most frequently asked questions:

Our support is focused on the actual needs of our customers. This means that we naturally offer more support than the traditional support offered by many manufacturers. But what’s important, and this applies for any software that is operated in business-critical areas, is that the operation is appropriately secured. This is where we provide technical support at the manufacturer level with guaranteed service level agreements.
All of our employees are experienced Open Source developers and administrators. We are the replacement for missing manufacturer support, and support the entire lifecycle of your Open Source software by means of our Open Source Support Center. We provide the necessary support and all the services for your entire Open Source stack under one roof.
Our service and support contracts take account of your interests, not those of investors. We deliberately use completely different contract and price models to those of countless international software manufacturers and are proud that our fair support offers are a solid and reliable basis for long-term and successful cooperation with large national and international customers. We also want to provide a model that is completely independent of the usual factors, such as the number of users, the number of CPUs/cores and servers used or similar limiting factors. We would be pleased to discuss further details with you personally. More about the operation of our Open Source Support Centers
We guarantee it! You receive the certainty that you need. We are always there for you. Around the clock, 365 days a year. You can find more information under 24x7 support.
Don’t worry! We operate without an intervening call center. You receive direct access to our Open Source specialists. You can reach our support via central dispatching by phone, ticket system, or email. You can find more information under Availability.
Our Open Source Support Center is located in the Federal Republic of Germany and all our technical specialists are employed on a permanent basis. We provide both national and international support, in German or English as required.
Our technical support covers a range of popular Open Source projects, which are often operated in business-critical applications. You can find a selection of the projects supported by our Open Source Support Center in our software overview. More information is available under Software.
Absolutely! When a technical fault occurs, the cause needs to be determined quickly and precisely, and eliminated, or at least an initial workaround needs to be found. That’s why we offer guaranteed service level agreements for availability as well as for different response times.