{"id":4149,"date":"2019-03-27T11:07:55","date_gmt":"2019-03-27T10:07:55","guid":{"rendered":"https:\/\/www.credativ.de\/portfolio\/support\/availability\/"},"modified":"2026-07-22T15:24:57","modified_gmt":"2026-07-22T13:24:57","slug":"availability","status":"publish","type":"page","link":"https:\/\/www.credativ.de\/en\/portfolio\/support\/availability\/","title":{"rendered":"Availability"},"content":{"rendered":"\n

The credativ experts are always there for you!<\/h2>\n\n

But as a large team, we can offer you uninterrupted service! A key advantage for you is our excellent availability. Our support is always there for you. 365 days a year and around the clock. <\/p>\n\n

We work without an upstream call center, giving you direct access to our Open Source specialists. To ensure the high availability of our Open Source Support Center in the Federal Republic of Germany, we make sure that all our technical specialists are in permanent employment with us. Our support is provided nationwide and internationally in either German or English. <\/p>\n\n

You can reach our support via central dispatching by phone, ticket system, or email, ensuring you always benefit from the best availability. Any necessary access to your technical systems is carried out exclusively via secure remote connections, but of course, we also support you directly on-site. <\/p>\n\n

As a special service for our customers calling from Germany, we offer a toll-free number. Additionally, this option increases your accessibility, as you alternatively receive a landline number from Germany should you be unable to call the national 0800 number. <\/p>\n\n

\"\"<\/figure>\n\n

24×7 availability<\/h3>\n\n

Customers who have booked our 24×7 support receive a separate landline number as well as an 0800 number, which you can use to reach the on-call technician and thus benefit from continuous availability. Our 24×7 on-call service consists of several specialists, including for Linux infrastructure<\/a>, Open Source databases such as PostgreSQL<\/a>, or Proxmox VE<\/a>, for example. <\/p>\n\n

The security of your data is our top priority<\/h2>\n\n

Data protection in the sense of the GDPR and confidentiality are a matter of course for us and part of our daily practice. Regarding your accessibility, our own data protection officer is available at any time as a contact person for all questions concerning data protection. <\/p>\n","protected":false},"excerpt":{"rendered":"

The credativ experts are always there for you! But as a large team, we can offer you uninterrupted service! A key advantage for you is our excellent availability. Our support is always there for you. 365 days a year and around the clock. We work without an upstream call center, giving you direct access to […]<\/p>\n","protected":false},"author":1,"featured_media":26205,"parent":4133,"menu_order":65,"comment_status":"closed","ping_status":"closed","template":"tpl-portfolio.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4149","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nAvailability | Continuous service 24x7 - credativ\u00ae<\/title>\n<meta name=\"description\" content=\"When can you reach credativ\u00ae? Our support is always there for you. 365 days a year and around the clock. 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