{"id":4148,"date":"2019-03-27T11:07:39","date_gmt":"2019-03-27T10:07:39","guid":{"rendered":"https:\/\/www.credativ.de\/portfolio\/support\/operation\/"},"modified":"2026-05-07T10:43:20","modified_gmt":"2026-05-07T08:43:20","slug":"operation","status":"publish","type":"page","link":"https:\/\/www.credativ.de\/en\/portfolio\/support\/support-model\/","title":{"rendered":"Support model"},"content":{"rendered":"<h2>Comprehensive Problem Solving and Customer Focus<\/h2>\n<p>It is also important to us to take a holistic view of your entire open-source software stack. That is why we are strong advocates of a comprehensive approach. Our priority is to solve your problems. We do not play \u201cping-pong\u201d by passing the buck back and forth.<\/p>\n<p>Another very important aspect of our service and support model is direct, personal contact with our technical staff. We deliberately avoid using a call center as an intermediary and provide you with <strong>technical contacts<\/strong> who truly understand you and your needs.<\/p>\n<h2>Fair, transparent, and accountable \u2013 Service and support from credativ<\/h2>\n<p>Our service and support contracts include another highlight that is particularly valued by many of our customers: As part of a single service and support contract with guaranteed service level agreements, we offer you comprehensive coverage for all open-source projects supported by credativ\u00ae. Unlike the standard support terms of well-known proprietary software vendors, credativ\u00ae\u2019s support is completely independent of the number of open source projects used. Our general service and support contracts do not include any dependencies on the number of users, CPUs, cores, etc.<\/p>\n<p>Our support model is fair, transparent, and straightforward. Our support quotas are also available to you, as needed, for all other services, consulting, or training provided by credativ.<\/p>\n<p>We offer you more than just insurance. With us, you receive a guaranteed service. See for yourself and get in touch with us!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Comprehensive Problem Solving and Customer Focus It is also important to us to take a holistic view of your entire open-source software stack. That is why we are strong advocates of a comprehensive approach. Our priority is to solve your problems. We do not play \u201cping-pong\u201d by passing the buck back and forth. Another very [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4133,"menu_order":75,"comment_status":"closed","ping_status":"closed","template":"tpl-portfolio.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4148","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support model | Fair, transparent and clear - credativ\u00ae<\/title>\n<meta name=\"description\" content=\"No topic is unimportant and none of your questions will remain unanswered! 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