{"id":4148,"date":"2020-01-22T10:42:04","date_gmt":"2020-01-22T09:42:04","guid":{"rendered":"https:\/\/www.credativ.de\/portfolio\/support\/operation\/"},"modified":"2022-02-03T15:30:07","modified_gmt":"2022-02-03T14:30:07","slug":"operation","status":"publish","type":"page","link":"https:\/\/www.credativ.de\/en\/portfolio\/support\/support-model\/","title":{"rendered":"Support model"},"content":{"rendered":"<h2>Integrated problem-solving and proximity to the customer<\/h2>\n<p>We believe it\u2019s important to consider your entire Open Source software stack. So we are an unashamed advocate of pursuing an integrated approach. We are focused on solving your problems. We don\u2019t play \u201cping pong\u201d by shifting responsibilities back and forth.<\/p>\n<p>Another very important point in our service and support model is the direct, personal contact with our technical employees. We have deliberately done away with the use of an upstream call center and provide technical contacts who actually understand you and your requirements.<\/p>\n<h2>Fair, transparent and clear \u2013 credativ service and support<\/h2>\n<p>Our service and support contracts also include another highlight that is particularly appreciated by many of our customers. As part of a single service and support contract with guaranteed service level agreements we offer you comprehensive security for all Open Source projects that are supported by credativ\u00ae. In contrast to the standard support conditions offered by renowned manufacturers of proprietary software, credativ\u00ae provides support completely independent of the number of Open Source projects used. Dependencies on the number of users, CPUs, cores, etc., also don\u2019t exist.<\/p>\n<p>Our support model is fair, transparent and clear. Out support staff is also available for all other credativ\u00ae services where required.<\/p>\n<p>We offer you more than mere insurance. We give you guaranteed performance. Get in touch and find out for yourself!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Integrated problem-solving and proximity to the customer We believe it\u2019s important to consider your entire Open Source software stack. So we are an unashamed advocate of pursuing an integrated approach. We are focused on solving your problems. We don\u2019t play \u201cping pong\u201d by shifting responsibilities back and forth. Another very important point in our service [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":4133,"menu_order":74,"comment_status":"closed","ping_status":"closed","template":"tpl-portfolio.php","meta":{"_acf_changed":false,"_improvement_type_select":"improve_an_existing","_thumb_yes_seoaic":false,"_frame_yes_seoaic":false,"seoaic_generate_description":"","seoaic_improve_instructions_prompt":"","seoaic_rollback_content_improvement":"","seoaic_idea_thumbnail_generator":"","thumbnail_generated":false,"thumbnail_generate_prompt":"","seoaic_article_description":"","footnotes":""},"class_list":["post-4148","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Support model | Fair, transparent and clear - credativ\u00ae<\/title>\n<meta name=\"description\" content=\"No topic is unimportant and none of your questions will remain unanswered! 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