Operations

One of our main focuses is operational support or even the complete operations management of Linux-based operating environments where numerous open-source components are run.

Our operations services are provided by the Open Source Support Center of credativ GmbH and fully cover all daily operational tasks.

Support Activities or Complete Operations Management – No Problem for Credativ

Our operations are always there for you and mitigate all risks. We handle peak loads, support you during vacation periods, and in case of illness-related absences.

Operations can be carried out within a mixed team of your and our employees, or they can be fully taken over by credativ®. It doesn’t matter whether you operate your infrastructure in an internal or external data center or in a cloud environment.

Depending on the requirements, we integrate the operation of your open-source infrastructure into our operations team or provide a dedicated team for you. You decide whether we should support your own team or whether we should take over operations completely for you.

Our daily tasks include:

  • Administration
  • Software Management
  • Patch Management
  • Packaging
  • Deployments
  • Security Services
  • Monitoring

Why You should Choose Credativ!

There are numerous reasons for our support!

  • Handle peak loads and react flexibly
  • No staff absence due to illness
  • Focus on your core business
  • A wide range of competencies constantly available
  • Always up-to-date
  • Direct support from leading German Linux and Open Source specialists
  • Extensive operational experience
  • Knowledge transfer to your team through workshops and training
  • Admin and developer expertise from a single source
  • Flexible and individually tailored contract models for your company
  • Combined operational and support services including 24/7 support
  • Project support and consulting services
  • Hosting and Data Center Services

Of course, we will also explain all your advantages in a personal consultation. Our credativ® experts are happy to assist you. We look forward to your inquiry!

Open Source Support Center
PostgreSQL® Competence Center

Have we piqued your interest?

Our experts will be happy to answer your specific questions and support you in choosing the right open source solution for your project.

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02161-9174200 Write
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Meet us

The credativ®
Open Source Support Center

Our answers to the most frequently asked questions:

Our support is focused on the actual needs of our customers. This means that we naturally offer more support than the traditional support offered by many manufacturers. But what’s important, and this applies for any software that is operated in business-critical areas, is that the operation is appropriately secured. This is where we provide technical support at the manufacturer level with guaranteed service level agreements.
All of our employees are experienced Open Source developers and administrators. We are the replacement for missing manufacturer support, and support the entire lifecycle of your Open Source software by means of our Open Source Support Center. We provide the necessary support and all the services for your entire Open Source stack under one roof.
Our service and support contracts take account of your interests, not those of investors. We deliberately use completely different contract and price models to those of countless international software manufacturers and are proud that our fair support offers are a solid and reliable basis for long-term and successful cooperation with large national and international customers. We also want to provide a model that is completely independent of the usual factors, such as the number of users, the number of CPUs/cores and servers used or similar limiting factors. We would be pleased to discuss further details with you personally. More about the operation of our Open Source Support Centers
We guarantee it! You receive the certainty that you need. We are always there for you. Around the clock, 365 days a year. You can find more information under 24x7 support.
Don’t worry! We operate without an intervening call center. You receive direct access to our Open Source specialists. You can reach our support via central dispatching by phone, ticket system, or email. You can find more information under Availability.
Our Open Source Support Center is located in the Federal Republic of Germany and all our technical specialists are employed on a permanent basis. We provide both national and international support, in German or English as required.
Our technical support covers a range of popular Open Source projects, which are often operated in business-critical applications. You can find a selection of the projects supported by our Open Source Support Center in our software overview. More information is available under Software.
Absolutely! When a technical fault occurs, the cause needs to be determined quickly and precisely, and eliminated, or at least an initial workaround needs to be found. That’s why we offer guaranteed service level agreements for availability as well as for different response times.